- Last Updated: December 1, 2025
- Company Name: Zhen Xiaocheng Trading Co., Ltd., Rucheng County, Chenzhou City
- Company Address: Room 313, 3rd Floor, Building 6, Xiang-Yue-Gan Border (Rucheng) Trade and Logistics Park, Tuqiao Town, Rucheng County, Chenzhou City, Hunan Province
- Legal Representative: Liu Shuang
- Unified Social Credit Code: 91431026MAK177FFXF
- Phone Number: +86 192 0250 6450
- Email: service@mail.polirmo.com
Product-Related Frequently Asked Questions (FAQ)
I. Product Categories
Q1: What categories of products do you offer?
A1: We specialize in niche general merchandise in the United States, focusing on four main categories: desktop storage items, household essentials, travel/portable goods, and lifestyle enhancers. These are practical small items that meet everyday needs.
Q2: What specific products are currently available?
A2: Our current offerings include mini magnetic desktop storage boxes, multi-functional cable organizers, silicone silent anti-collision corner stickers, cloud-shaped soft rubber soap holders, kitchen sink strainers, portable folding rinse cups, folding portable makeup mirrors, peelable lint rollers, aroma plaster diffusers, and mini constant temperature cup mats. We continuously update with more niche and practical items.
II. Customer Service Consultation
Q3: How can I contact customer service for product-related inquiries?
A3: You can contact our customer service via our official email at service@mail.polirmo.com.
Q4: What are the customer service working hours?
A4: Customer service is available Monday to Friday, from 9:00 AM to 6:00 PM (UTC+8:00). Inquiries made outside of these hours will be responded to promptly during the next business day.
III. Shipping and Orders
Q5: How long does it take to ship after placing an order? What is the estimated delivery time?
A5: For in-stock orders, shipping usually occurs within 1-2 business days (excluding weekends and holidays). The actual delivery time is approximately 5-7 business days, which can be tracked using real-time logistics updates.
Q6: Can I modify or edit my order information after placing an order?
A6: Yes, you can edit or change your order information within 12 hours of placing the order. After 12 hours, modifications are not possible, so please keep track of the time.
IV. Pricing and Payment
Q7: Does the product price include taxes? Who is responsible for customs duties?
A7: Product prices include all applicable taxes. Customs duties are determined by local policies and are collected by relevant local authorities according to policy regulations.
Q8: What payment methods are supported?
A8: We support various payment methods, including cash on delivery, Mastercard, Visa, American Express, Paypal, and Klarna, allowing you to choose the most convenient way to pay.