Warranty Policy

• Last Updated: December 1, 2025
• Company Name: Zhen Xiaocheng Trading Co., Ltd., Rucheng County, Chenzhou City
• Company Address: Room 313, 3rd Floor, Building 6, Xiang-Yue-Gan Border (Rucheng) Trade and Logistics Park, Tuqiao Town, Rucheng County, Chenzhou City, Hunan Province
• Legal Representative: Liu Shuang
• Unified Social Credit Code: 91431026MAK177FFXF
• Phone Number: +86 19202506450
• Email: service@mail.polirmo.com

Warranty Policy

Dear Customer, thank you for choosing our boutique products. To protect your legal rights and ensure worry-free purchasing and use, we have established this warranty policy. All products on sale come with a one-year (12 months) warranty period, as detailed below:

I. Applicable Product Range

This warranty policy applies to all our boutique products operated in the United States, including but not limited to:

• Desktop Storage: Mini Magnetic Desktop Storage Box, Multi-Functional Data Cable Organizer Clip

• Household Daily Items: Silicone Silent Anti-Collision Corner Sticker, Cloud-Shaped Soft Gel Soap Box, Kitchen Sink Strainer, Tearable Lint Roller, Aromatherapy Gypsum Diffuser Pendant

• Travel/Portable Goods: Portable Folding Mouthwash Cup, Foldable Portable Makeup Mirror

• Lifestyle Enhancing Products: Mini Constant Temperature Coaster

II. Warranty Period

The warranty period for all products is one year (12 months) from the date you receive the product. During the warranty period, if any quality issues arise due to non-human factors, we will provide free repair or replacement services.

III. Warranty Coverage

1. Covered Issues: Manufacturing defects, material problems, and non-human damage occurring during normal use (e.g., magnetic failure of storage boxes, breakage of data cable organizer clips, abnormal temperature function of coasters).

2. Exclusions: Human-induced damages (such as drops, impacts, scratches, unauthorized disassembly or modifications), normal wear and tear (e.g., depletion of lint roller adhesive paper, filter net wear), issues caused by improper use or poor maintenance, and products beyond the warranty period.

IV. Warranty Application Process

1. If your product develops a fault covered by the warranty conditions within the warranty period, please contact our customer service promptly via our official email: service@mail.polirmo.com

2. Customer Service Hours: Monday to Friday, 9 AM to 6 PM (UTC+8:00). We will respond to your application promptly during working hours.

3. When applying, please provide: order number, product photos (clearly showing the faulty part), and the date you received the product to help us quickly verify and process your warranty request.

V. Additional Notes

1. The warranty service covers only the product itself and does not include shipping, installation, or other related costs.

2. If the product fault cannot be repaired or the repair cost is too high, we will replace it with the same model (if out of stock, we will replace it with another product of equal value).

3. Products within the warranty period are still eligible for a 14-day return and exchange policy (must meet the relevant requirements), and the warranty period will be recalculated after the return/exchange.

4. If you have any other questions, please contact our customer service via the above official email, and we will be happy to assist you.