Privacy Policy

• Last Updated: December 1, 2025
• Company Name: Zhen Xiaocheng Trading Co., Ltd., Rucheng County, Chenzhou City
• Company Address: Room 313, 3rd Floor, Building 6, Xiang-Yue-Gan Border (Rucheng) Trade and Logistics Park, Tuqiao Town, Rucheng County, Chenzhou City, Hunan Province
• Legal Representative: Liu Shuang
• Unified Social Credit Code: 91431026MAK177FFXF
• Phone Number: +86 192 0250 6450
• Email: service@mail.polirmo.com

Polirmo Product Privacy Policy

Welcome to using the niche general merchandise products and related services provided by Polirmo (hereinafter collectively referred to as "our services"). We understand the importance of personal privacy and are committed to protecting your personal information under the principles of legality, legitimacy, and necessity. We strictly adhere to relevant U.S. privacy regulations, including the California Consumer Privacy Act (CCPA), and data protection requirements to ensure the security, transparency, and control of your information. This privacy policy aims to clearly inform you how we collect, use, store, and protect your personal information, as well as the rights you have. Please read and understand this policy carefully; using our services signifies your agreement to all terms of this policy.

1. Personal Information We Collect

To provide you with quality product sales, delivery, and after-sales services, we only collect the personal information necessary to achieve service purposes, avoiding excessive collection. Specifically, this includes two categories:

(A) Personal Information You Provide Voluntarily

1. Order and Delivery Information: When you place an order to purchase our products (including mini magnetic desktop storage boxes, multi-functional cable organizers, and the full range of niche general merchandise), you need to provide your name, shipping address, phone number, and email address (such as when communicating via service@mail.polirmo.com) for order processing, shipping, and delivery purposes. This information is used solely for order fulfillment and not for unrelated purposes.

2. Consultation and After-Sales Information: When you inquire about product usage, order status, returns, or exchanges through customer service channels (including email at service@mail.polirmo.com), you may voluntarily provide information related to your inquiry (such as order numbers, product models, issue descriptions). We collect this information to quickly respond to your needs and provide precise customer support.

(B) Information We Collect Automatically

1. Order and Usage Behavior Information: When you place orders, check order details, request order edits/changes (which can be done within 12 hours of placing an order), we automatically record related behavior information, including order numbers, order times, product models, order amounts, order statuses, and modification records. This is used for order management, after-sales tracking, and service optimization.

2. Device and Access Information: To ensure service stability and optimize user experience, we may automatically collect basic information such as device type, operating system version, IP address, and access time when you visit our services. This information is anonymized and cannot individually identify your personal identity.

2. Purpose of Using Personal Information

The personal information we collect is used solely for the following legitimate purposes, adhering strictly to the principle of "minimum necessity" and not exceeding the scope outlined below:

• 1. Completion of Product Sales and Fulfillment: Processing your orders, including order confirmation, inventory verification, shipping arrangements (orders with stock are shipped within 1-2 business days, excluding weekends and holidays), and logistics tracking, ensuring you receive the purchased desktop storage items and household essentials smoothly. You can also complete order edits/changes within 12 hours of placing an order.
• 2. Providing Customer Service Support: Responding to your inquiries, complaints, and after-sales needs, including product usage guidance, order queries, and returns/exchanges processing, during customer service hours (Monday to Friday: 9:00 AM to 6:00 PM, UTC+8:00). We provide efficient service and timely feedback on processing results through channels such as service@mail.polirmo.com.
• 3. Optimizing Products and Services: Analyzing user needs based on your order behavior and consultation feedback to optimize our product categories (such as desktop storage items and portable travel goods) and service processes (e.g., shipping efficiency, order modification services) to enhance your shopping experience. We do not use this information for targeted advertising or unrelated purposes.
• 4. Compliance with Legal and Regulatory Requirements: Retaining relevant information in accordance with U.S. federal and state privacy laws (such as FTC regulations and CCPA) to respond to regulatory inspections, dispute resolution, and to protect your legal rights and our compliance operations.

3. Storage and Protection of Personal Information

(A) Storage Period

We store your personal information according to the principle of "retaining for the shortest necessary period": Order-related information will be retained for 12 months after order fulfillment (including shipping, receipt, and after-sales processing) for after-sales tracing and compliance retention. Consultation and after-sales information will be retained for 6 months after your issues are resolved. Personal information beyond these periods will be anonymized or permanently deleted unless otherwise required by law.

(B) Storage Security

We employ security technologies and management measures that comply with U.S. privacy protection standards to safeguard your personal information and prevent leaks, alterations, or losses:

• 1. Technical Protection: We utilize encryption transmission (HTTPS) and encrypted data storage to fully protect your personal information, preventing unauthorized access during transmission and storage.
• 2. Management Standards: We establish strict information access control, allowing only authorized personnel (such as customer service and order processing staff) to access relevant information while performing their duties. Access actions are recorded and traceable. Regular privacy protection training reinforces compliance awareness among staff.
• 3. Emergency Handling: We have established a personal information leak emergency response plan. In the event of an information leak, we will immediately activate emergency measures, take corrective actions, and notify you and regulatory authorities as required by applicable laws and regulations.

4. Sharing and Disclosure of Personal Information

We rigorously protect your personal information and will not casually share, sell, or rent it. Information sharing occurs only under the following limited circumstances, with strict control over the sharing scope to ensure information security:

• 1. Sharing with Logistics Providers: To fulfill product delivery, we share necessary information such as your name, shipping address, and contact number with partnered logistics providers. They can use this information solely for logistics purposes and must adhere to our privacy protection requirements and sign confidentiality agreements.
• 2. Disclosure for Compliance Reasons: To comply with U.S. laws and regulations, or in response to lawful requests from judicial or regulatory authorities (such as subpoenas, inspections), we may disclose your personal information as required by law, restricting disclosure to only what is legally mandated.
• 3. Sharing of Anonymized Information: We may share anonymized information (non-identifiable personal data) with third parties for market analysis and product optimization. This does not involve your personal privacy, and third parties cannot reverse-engineer your identity from such information.

Except for the situations described above, we will not share or disclose your personal information to any third party without your explicit written consent.

5. Your Rights Regarding Personal Information

Under U.S. privacy laws (including CCPA), you have specific rights regarding your personal information. We provide convenient channels for exercising these rights:

• 1. Right to Access: You have the right to query and obtain your personal information held by us, including order details and consultation records.
• 2. Right to Correct: If you find errors in your personal information (such as incorrect shipping address or contact number), you have the right to request corrections.
• 3. Right to Delete: Under applicable laws and agreements (e.g., if the order is completed and there are no after-sales disputes), you have the right to request deletion of your personal information.
• 4. Right to Withdraw Consent: You can withdraw your consent for the collection and use of personal information. However, withdrawing consent may impact our ability to continue providing certain services (such as order processing and logistics delivery), so please proceed with caution.

To exercise these rights, submit an application via our customer service email at service@mail.polirmo.com. We will respond promptly during customer service hours (Monday to Friday: 9:00 AM to 6:00 PM, UTC+8:00), verify your identity, and process your request in accordance with relevant regulations, generally providing a response within 7 business days.

6. Updates and Notification of Privacy Policy

We will periodically update this privacy policy based on changes in U.S. privacy regulations and our business development. The updated policy will be announced through our service channels (such as product pages and official notifications) and will take effect upon announcement. If updates affect your core rights, we will notify you in advance through the email you provided (e.g., if you communicated via service@mail.polirmo.com) or other reasonable means. Continuing to use our services indicates acceptance of the updated privacy policy.

You can access our service channels at any time to view the latest version of the privacy policy.

7. Contact Us

If you have any questions or suggestions regarding this privacy policy, or need to exercise your rights related to personal information or report privacy issues, please contact us via:

Customer Service Email: service@mail.polirmo.com

Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00)

We will respond promptly during the aforementioned working hours, address your inquiries and complaints earnestly, and protect your privacy rights.

This privacy policy is effective from the date of announcement, and its final interpretation belongs to Polirmo. Matters not covered herein will be governed by relevant U.S. privacy laws and regulations.