Return and Exchange Policy

• Last Updated: December 1, 2025
• Company Name: Zhen Xiaocheng Trading Co., Ltd., Rucheng County, Chenzhou City
• Company Address: Room 313, 3rd Floor, Building 6, Xiang-Yue-Gan Border (Rucheng) Trade and Logistics Park, Tuqiao Town, Rucheng County, Chenzhou City, Hunan Province
• Legal Representative: Liu Shuang
• Unified Social Credit Code: 91431026MAK177FFXF
• Phone Number: +86 19202506450
• Email: service@mail.polirmo.com

Basic Cancellation and Return Policy

To effectively process a cancellation or return, you must obtain written approval from Polirmo. You can apply for approval by sending an email to service@mail.polirmo.com. Any unapproved cancellation requests will be denied, and order processing will continue. Products returned without our written consent will be refused and sent back to you at your expense.

Regarding Minor Defects and Stains:

Please inspect the products within 14 days of receiving the package. If there are any defects or stains, please inform us so that we can provide further assistance. Issues reported after the 14-day inspection window will be considered as having occurred during customer use.

Cancellation Before Shipping Label Creation:

For orders canceled before a shipping label is attached, we will issue a full refund.

Cancellation Before Shipment (Shipping Label Created):

Orders with a shipping label created but not yet dispatched will incur a handling fee of ten percent (10%) of the original price.

Cancellation After Shipment:

Once an order has shipped, items cannot be halted in transit. Customers should refuse delivery upon arrival or accept the package and contact us for a return shipping label. Once the package is returned and verified, a refund will be issued minus a twenty percent (20%) restocking fee.

Cancellation After Delivery (Package Unopened):

If delivery is completed within 14 calendar days and you wish to cancel the order, you must contact us with photos and video evidence of the unopened package. Upon approval, you will need to contact the original courier to return the entire package and bear the return shipping costs. A twenty percent (20%) restocking fee will be charged once the package is returned and verified.

Cancellation After Use (Non-Quality Reasons):

Within 30 calendar days of delivery completion, cancellations for non-quality reasons, such as (but not limited to):

• No longer wanted/needed
• Wrong size
• Dislike of the product
• Refusal to accept compensation for minor shipping damage, etc.

Customers must contact us, providing photo and video evidence proving the product packaging is consistent with its original state to obtain prior authorization for return. You will need to contact the original courier to return the complete package and bear the return shipping cost. Returns are not accepted beyond thirty (30) calendar days after receipt.

Refunds will be issued once the package is returned and inspected, minus a twenty-five percent (25%) restocking fee.

Non-Returnable Items:

Non-returnable items include, but are not limited to:

• Special orders
• Used products
• Items with obvious signs of use
• Sale items

Non-returnable items cannot be returned unless in extreme circumstances, in which case customers need to contact us for approval.

Refund Conditions and Exceptions:

Typically, refunds are processed within 7 business days. Delays may occur for various reasons; please contact us and provide relevant documentation for further clarification.

If requesting a return, please do not directly refuse any FedEx/UPS packages. Accept the package first and request a return shipping label from us via email before returning any items.