- Last Updated: December 1, 2025
- Company Name: Zhen Xiaocheng Trading Co., Ltd., Rucheng County, Chenzhou City
- Company Address: Room 313, 3rd Floor, Building 6, Xiang-Yue-Gan Border (Rucheng) Trade and Logistics Park, Tuqiao Town, Rucheng County, Chenzhou City, Hunan Province
- Legal Representative: Liu Shuang
- Unified Social Credit Code: 91431026MAK177FFXF
- Phone Number: +86192 0250 6450
- Email: service@mail.polirmo.com
Welcome to our collection of niche department store products, including desktop organization items, home essentials, travel/portable goods, and lifestyle enhancement products. To protect your legal rights, please carefully read the following detailed return and exchange policy.
I. Core Premises
This policy applies only to users purchasing our products within the United States. By purchasing our products, you agree to all terms of this policy.
All cancellation or return requests must be made through our official email at service@mail.polirmo.com and receive written approval before proceeding. Cancellations or returns without prior approval will be denied, and any associated costs will be borne by you.
Customer service hours are Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00). Please contact us during these hours if you have any questions.
II. Return and Exchange Rules for Different Scenarios
(A) Order Cancellation (Before Receipt)
Shipping label not created: Full refund with no fees.
Shipping label created but not dispatched: A 10% restocking fee of the product's original price will apply, with the remaining amount refunded.
Order shipped: Cannot intercept the package; you may refuse delivery or accept and then contact us for a return shipping label. Once returned and inspected, a 20% restocking fee will be applied, with the remaining amount refunded.
(B) Returns After Delivery
Unopened Packages (within 14 calendar days of delivery): Contact us with photo and video evidence of the unopened package. Upon approval, return the package at your own cost. After inspection, a 20% restocking fee will be applied, and the remaining amount refunded.
Non-quality Reasons (within 30 calendar days): For returns due to reasons such as undesired, size mismatch, dislike, etc., provide photos and videos showing the product in its original packaging condition. Upon authorization, return the product at your own cost. After inspection, a 25% restocking fee will be applied, and the remaining amount refunded. No returns accepted after 30 calendar days.
Minor Defects/Small Stains (within 14 calendar days): If minor defects or stains are found within 14 days of receiving your package, contact us promptly for assistance. After 14 days, it will be considered damage caused during use, and no special handling will be provided.
(C) Non-returnable Products
The following products are non-returnable unless special extreme circumstances arise, in which case you must contact us for special approval:
Special custom orders
Used products (with obvious signs of use)
Sale items
III. Refund Details
Eligible refunds will be processed within 7 business days after the returned package is received and inspected. If there is a delay in the refund, please contact us with relevant documentation for further details.
Important Note: If you need to return an item, do not directly refuse FedEx/UPS packages. Please accept the delivery first, then contact us via email to obtain a return shipping label before proceeding with the return.
IV. Additional Notes
You may contact us to edit/change order information within 12 hours of placing your order.
Any disputes related to returns and exchanges will be resolved through arbitration.